If touch or drag and drop are not working on your interactive whiteboard, the most likely cause is that the settings for your board are not correct. Note: If you board comes with a pen, try using the pen to interact with the screen.
The first thing to do is to check if touch works on any other websites. Go to a website other than pinkcatgames.com and try using touch and drag and drop on your interactive whiteboard to determine if it is working. If it is not, please contact your technical support person and let them know about the issue so they can try to resolve it. Be sure that your technician checks that you have the latest software update for your board.
If touch and drag and drop are working on other websites but not pinkcatstudio.com, then there are a few other things you can try.
If you are using Chrome, please try the following:
Close the Chrome browser, be sure all instances of Chrome are closed. Disconnect your interactive whiteboard from your computer. Restart your computer and then connect your interactive whiteboard. Then open Chrome, only after you have connected your interactive whiteboard to your computer.
If Chrome still doesn't work with touch, please try using Microsoft Edge if you have a PC or Safari if you have a Mac.
If touch still doesn't work after you have tried everything above, please email us and we will try to help further. In your email please state if it is touch or drag and drop that is not working or both. Please also list all of the solutions you have tried.
Tablets and Computers
When you play a game on a tablet or computer, if drag and drop or touch is not working on your device, please copy the text below and fill it out and then email it to us and we will get back to you with assistance.
I am experiencing the following problem: (ie. drag and drop isn't working, or touch isn't working)
The device I am using is: (ie. Smart Board, iPad, Chromebook, Windows Laptop etc)
The internet browser I am using is: (ie. Chrome, Edge, Safari, Firefox)
The game I am using is: